Frequently Asked Questions (FAQ)

An unlimited wash plan is a monthly membership program that you purchase at a low monthly rate, allowing you to get one of our best car washes as often as you want, whenever it’s convenient for you, during regular business hours.

No! You don’t have to sign any contract or make a long-term commitment.

Our unlimited wash plan memberships are month-to-month and your membership automatically renews the first day of each month.

Yes! Use our location finder for the Sud Stop Car Wash near you.

Simply tell a manager at your location about a week before the end of the month that you intend to cancel, or manage your account online (see Account section below).

You can visit your local Sud Stop location and ask any team member to help you make changes to your plan. Or, you can also email us at support@sudstopcarwash.com.

With an unlimited wash plan, you can literally wash your car every day, any time we’re open.

Simply drive up to the car wash entrance, align your car with the conveyor as directed by the team member, and follow the directions on the signs, including putting your car in neutral, taking your feet off the pedals, and taking your hands off the steering wheel.

Once you’ve entered the car wash tunnel, it takes only about 3 minutes to complete the cycle.

No, you remain in your vehicle for the duration of the car wash. Enjoy the colorful lights and splashy suds from the comfort of your own car. Make it a calming moment with some mellow music or turn it into a party with some dance tunes!

Sud Stop uses advanced soft-touch Neoglide technology rather than traditional brushes. At Sud Stop, our soft-touch Neoglide technology car washes use a blend of high-pressure water jets, top-tier cleaning solutions, and gentle brushes that provide professional-level results on the fly. As part of our commitment to providing the highest quality wash, our brushes are inspected and changed at regular intervals.

You can purchase a single wash from one of our team members or by using your credit card at the kiosk from the “all customers” lane.

If you have an unlimited wash plan, you can use the “members only” lane to skip to the front of the line. We use a license plate reader to verify your membership and ensure you get the correct car wash every time.

If your car is covered in caked-on dirt or bug debris, you can stop at our free prep station to scrub the worst of it off. (With an unlimited plan, you can wash your car enough that bug build-up shouldn’t even be a problem.) We also require that your truck bed is clear and you remove any trailer hitch.

While we attempt to accommodate as many types of vehicles as possible, there are some limitations for tall/lifted vehicles (over 7’ at most locations) or heavily modified or lowered vehicles (less than 4” of ground clearance). If you’re not sure, our on-duty team member will be able to help before you enter the wash tunnel.

Yes, we can wash sports cars with a ground clearance of just 4 inches. If you’re not sure, check with the team member on duty before entering the wash tunnel.

Immediately ask to speak with a car wash attendant, they will advise you on the appropriate steps to make a damage claim. You can also reach us at support@sudstopcarwash.com

We strive to provide the highest quality washing equipment to enhance your wash experience, but Sud Stop Car Wash® is not responsible for damage to the following items:

• Antennas (please remove or retract)
• Windshields and windshield wipers
• Side mirrors and other glass
• Sunroofs and moonroofs
• Wheel covers
• Badging or emblems
• Luggage racks (roof or rear)
• Aftermarket and non-factory parts
• Bug shields and spoilers
• Pre-existing damage, scratches
• Loose parts, trim or molding
• Driver negligence (driving, braking or steering in tunnel, etc.)
• Running boards
• Unsecured personal items
• Damage to exotic, vintage or collectible vehicles
• Non-factory items
• Bug shields and spoilers
• Body damage or scratches
• Loose trim or molding
• Pre-existing damage
• Vehicles over 5 years old
• Collision due to braking or driving in car wash tunnel

To save you time and money, we offer all our guests the option to clean their car’s interior with a host of free self-service amenities.

Our license plate reader identifies unlimited wash plan members (and their chosen wash plan) so they don’t have to check in with a team member and can go right to the front of the line.

Our top two tiers–SignatureSud and SuperSud–include an underbody wash cycle, which is important for keeping your car from premature aging.

Yes, our mid-tier SuperSud car wash features a ceramic coating, and our premium SignatureSud includes a ceramic coating as a precursor to the industries premium graphene carbon coating that is the highlight of the wash.

Our SignatureSud is our top-tier wash. It includes industries premium graphene carbon coating, a 2-step ceramic coating, an underbody wash, a fusion bath, rain repel, tire shine, bug blast and dry cycle.

All of our car washes are fast, clocking in under 3 minutes, but our SpeedySud is quicker still. This is achieved by omitting the underbody wash and top-tier protectants, while still providing a fusion wax and seal.

To manage your account online, first create your account here. You’ll need your email address, license plate number and the last 4 digits of the credit card you used to purchase your wash plan.

Once you’ve created your account, just login on the account page.

You can manage your subscription, pause your account, check your account balance, manage your payment method, and check your account details.

Visit your local wash and ask to speak to an attendant about our family/shared plans.

Yes, using our online member portal you can manage your subscription, pause your account, check your account balance, manage your payment method, and check your account details.

Simply stop by your local Sud Stop Car Wash, ask to speak with an attendant and let them know you need to make changes to your account.

You can either ask a car wash attendant for assistance in updating your card or simply log in online to manage your payment.

To manage your account online, first create your account at https://sudstop.mywashaccount.com/login. Click on “forgot your password?”, enter the email you used for your account, open your reset password email and login.